CIM Overview

Contact Training Systems Ltd has been providing enforcement training under the collective title of Critical Incident Management, nationally and internationally since 1997. The critical incident management (CIM) programme was developed by Contacts' senior trainers' in response to a very real demand for a professionally instructed, safe-operator orientated, and court-defensible system of personal protection and reasonable force application. Critical incident management concepts and techniques maintain these three capabilities as foundation and safely covers the scope from reasonable force applied in self defence to effect an escape from harm to reasonable and proportionate force applied to effect an arrest or to negate a clear and present threat. Contact Training Systems Ltd took up the challenge of providing this in a package that is not only effective but takes into account the totality of a situation and the external influences on any operator. Effective simplicity and specific goals is the key to insure that actions are readily recallable under conflict stress.

Critical Incident Management Applied

Since its inception, Contact has become the leading external provider of incident management training for the NZ Customs Service, the Royal New Zealand Navy, the Royal New Zealand Air Force Expeditionary Support Squadron, NZDF Pre-deployment training and the Department of Corrections Community Probation and Psychological Services.

Training has been provided internationally for agencies as geographically diverse as the Hong Kong Police, South African police in Pretoria, Singaporean security services and military and the Australian Customs Response group. The active list goes on and continues to grow.
Read more about our company client history.

Contact Training Systems is an International Law Enforcement Educators and Trainers (ILEETA) affiliate which puts us in the company of leading law enforcement trainers providing for front line personnel. We are determined to maintain the high standard of training with our emphasis on effective application, the ability to control the given situation and ensure to the best ability the safety of the personnel ‘in harms way’.

In Ten years of training no Contact trained operator has ever been injured whilst on duty, charged with any criminal offence relating to the misuse of CIM, or applied Critical Incident management training in a way that may have brought their agency into disrepute.

Where our military and law enforcement training is concerned, our motto is ‘Haere Koe, Haere Tatou’ (You Go We Go). Not only a tactical motto for teamwork on the job but the overall tactical mindset in which all training is presented and therefore endorsed by Contact as a provider that stands 100% behind the concepts and techniques instructed.

From the start of our training challenge, Contact has been able to deliver every course and training requirement asked of us by our clients. This was achieved by maintaining a close relationship with clients whilst delivering a proven incident management system.

We attribute our success to being able to continually develop with our clients and our emphatic belief that the application of our techniques and concepts keeps good people safe.